Sometimes, to be sure you understand, it can be helpful to have something repeated in your first language.
Language Assistance Services (LAS) is a free government service available in over 300 languages, that you can use for talking to any participating government agency - including, very soon, your local Citizens Advice Bureau (CAB).
This includes phone and video interpreting, and is available "24/7" - 24 hours a day, seven days a week.
For more about LAS including a list of the participating agencies see our Help in your language page - or contact your local CAB.
Cities and most towns across New Zealand have a local Citizens Advice Bureau (CAB). It is a place where you will find someone who can provide information, advice and support on just about any problem you may have. CAB also run workshops, including Migrant Connect workshops to help you settle in to New Zealand.
For newcomers to New Zealand, selected Citizens Advice Bureaux (CAB) provide a walk-in information service. You probably have lots of questions about how things work here. CAB can help or provide you with information on where to find the answers.
As well as helping with your settlement queries, CAB run information sessions for new migrants on relevant settlement topics.
Local libraries are always a good place to go to find information about activities in your local community. And of course they have hundreds of books, eBooks, CDs and DVDs you can borrow. There is commonly also free internet access at most libraries and some have wireless internet.
For information about the local libraries in the Wellington region, check out these websites.
Many areas offer a service called the ‘Newcomers Network’. Each network works slightly differently, but they’re all great ways to meet new people, find out about local events and get connected with your local community. If there’s not one in your area, the national body will give you all the help and support you need to start one.
Wondering what to do in your region - what attractions to see, adventures to try, routes to take? The Tourism New Zealand site has all the information you need, plus help with travelling further afield in New Zealand including finding transport and accommodation.
If you need legal assistance, you can start with your local Community Law Centre. They have lawyers and advocates who can give you initial legal help so you can deal with the issue quickly. This services may be free, depending on your ability to pay. They may also be able to represent you in courts or tribunals.
If you need help with an immigration matter, you should talk either to a lawyer experienced in the field or to a licensed immigration adviser. Find an advisor using the online register operated by the Immigration Advisers Authority.
If you’re facing financial difficulties, you may need assistance with creating a personalised budget or advice from a financial advisor. They can give you tools, knowledge and advice to help you manage your money better. You may also find answers to your money questions on the Sorted website.
There is a range of budgeting help options listed in the CAB directory.
The National Building Financial Capability Charitable Trust has a list of local budgeting services and their contact details.
Justice of the Peace (JPs) can be found in most areas of Wellington and can assist with the witnessing of documents such as applications for citizenship, certifying copies, and taking declarations, affidavits and affirmations.
Parents Centres offer support in all areas of parenting, from helping parents develop practical skills in baby and toddler care to preparing for the school years and crisis help. To find your nearest Parents Centre look on their website.