Hawke's Bay Community services

People living in Hawke's Bay enjoy easy access to a wide range of community organisations and services.
Looking for general community services information?


The Hawke's Bay regional council's transport page has an overview and links to the key transport options available  

Hawke's Bay transport overview | Hawke's Bay regional council

Bus service

The public bus service in Hawke's Bay is operated by GoBay. Check this site for routes, timetables and fares.

GoBay | Hawke's Bay regional council


See these pages for information about parking in the main shopping areas. 

Napier parking | Napier city council

Hastings parking | Hastings District Council

Public/Government services

Local council

For many local services, you can check or inquire with the local council nearest you.

Local councils in Hawke's Bay | Department of Internal Affairs

Tax department

You can contact Inland Revenue (IR) online, by phone or in person at the area office in Napier.  For a personal appointment contact IR first by phone. 

Everyone moving to New Zealand permanently will need a tax number, called an IRD number. This is a 8-9 digit code that is unique to you. Find out more on the IRD website.

Contact us | Inland Revenue

IRD numbers | Inland Revenue

NZ Post

To find your nearest postshop or Kiwibank use this site. You can also find other information about postal services here

Postshop/Kiwibank locator


Neighbourhood support contacts

Check this website to find a neighbourhood support group in your area. There is also a link to some information for newcomers in simplified Chinese.

Neighbourhood support

New Zealand Police advice for new arrivals

On this site you will find information about the Police and crime prevention advice for newcomers in 12 different languages.

Police - new arrivals

Police contacts

Use this site to find out where your nearest police station is and the name of the Ethnic Liaison Officer for this region. Hawke's Bay is referred to here as the Eastern District.

NZ Police Communities

Fire service

Find out about your local fire service by using this site

Fire Stations in the region | NZ Fire Service

Women's refuge

If you are a woman and need information or help from Women's Refuge use this site to find out who you can call

Get help | Women's Refuge national site

Shakti offers a crisis call number (0800SHAKTI) and safe houses around the country for migrant and refugee women who are experiencing domestic violence.

Shakti is a national not-for-profit community organisation specialising in the area of women’s development, domestic/ family violence intervention, prevention and awareness. They provide culturally competent support services for women, children and families of Asian, African and Middle Eastern origin.

Shakti New Zealand 

Labour Inspectorate - migrant exploitation

Labour inspectors work with employers and employees to make sure that employment laws are applied properly in workplaces. 

If you think that you have not been treated fairly at work, you can contact Ministry of Business, Innovation and Employment (MBIE) Labour inspectors on 0800 20 90 20.

Labour inspectors | MBIE 

Civil Defence Emergency information

Check for important local information about what to do in an emergency from the civil defence site nearest you. 

The Get Ready Get Ready website has information on how to be prepared for emergency.

Hawke's Bay civil defence | Hawke's Bay E.M.G.

Napier civil defence | Napier city council

Hastings civil defence | Hastings district council

Get Ready

Family services

If you or someone in your family are having problems related to disability, alcohol or drugs, learning difficulties or other personal issues this site lists a range of organisations in your area that may be able to help you and your family.

Hawke's Bay | Family Services directory


OUTLineNZ  is a free, nationwide specialist helpline and  counselling service offering support for Lesbian, Gay, Bisexual and Transgender (LGBT) people and for people questioning their gender identity/sexual orientation.  It is staffed by trained volunteers, and qualified counsellors also offer affordable face to face counselling at OUTLineNZ’s  Auckland office or via skype.

Phone for free 0800 688 5463


Community Networks

Community Access Radio

Community Access Radio is a local radio station that is run by members of the community. Programmes are hosted by individuals or community groups, and are broadcast in their language about their interests. Tune in to listen, or plan to broadcast your own show.

Radio Kidnappers 1431 AM, 104.7 FM

New Zealand Newcomers Network

The New Zealand Newcomers Network is a network of groups throughout New Zealand welcoming newcomers and offering range of fun social events and activities. The events are a great way to meet new people, find out about local activities, and get connected with your local community. Anyone can join – and membership is free.

Hawke's Bay | Newcomers Network 

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