West Coast Community services

Although relatively isolated as a region, the West Coast offers good access to all the community services you may need.
Looking for general community services information?

Public/Government services

Tax department

You can contact Inland Revenue (IR) online, by phone or in person in Westport, Greymouth or Hokitika by making an appointment by phone.  For a personal appointment contact IR first by phone.

Everyone moving to New Zealand permanently will need a tax number, called an IRD number. This is a 8-9 digit code that is unique to you. Find out more on the IRD website.

Contact us | Inland Revenue

IRD numbers | Inland Revenue

NZ Post

To find your nearest postshop or Kiwibank use this site. You can also find other information about postal services here.

Postshop/Kiwibank locator

Local councils

For many local services, you can check or inquire with the local council nearest you.

Local councils in the West Coast | Department of Internal Affairs

Family services

Use these directory links to locate and contact support in your region for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.

Family Services West Coast | Family Services directory


OUTLineNZ  is a free, nationwide specialist helpline and  counselling service offering support for Lesbian, Gay, Bisexual and Transgender (LGBT) people and for people questioning their gender identity/sexual orientation.  It is staffed by trained volunteers, and qualified counsellors also offer affordable face to face counselling at OUTLineNZ’s  Auckland office or via skype.

Phone for free 0800 688 5463


Community networks

Residents and progressive associations

For information about community groups on the West Coast check out this site.

New Zealand Newcomers Network

The New Zealand Newcomers Network is a network of groups throughout New Zealand welcoming newcomers and offering range of fun social events and activities. The events are a great way to meet new people, find out about local activities, and get connected with your local community. Anyone can join – and membership is free.

Three networks are currently operating in the West Coast region.

West Coast | Newcomers Network 

New Coasters

The New Coasters provide support for everyone new to the West Coast. They run activities in Greymouth, Hokitika and other parts of the area.

New Coasters


Neighbourhood support contacts

Check this website to find a neighbourhood support group in your area. There is also a link to some information for newcomers in simplified Chinese.

Neighbourhood support

New Zealand Police advice for new arrivals

On this site you will find information about the Police and crime prevention advice for newcomers in 12 different languages.

Police - new arrivals

Police contacts

Use this site to find out where your nearest police station is and the name of the Pacific and ethnic liaison officer for this region

NZ Police Communities

Fire service

Find out about your local fire service by using this site

Greymouth Fire Stations | NZ Fire Service

Women's refuge

If you are a woman and need information or help from Women's Refuge use this site to find out who you can call

Get help | Women's Refuge

Shakti offers a crisis call number (0800SHAKTI) and safe houses around the country for migrant and refugee women who are experiencing domestic violence.

Shakti is a national not-for-profit community organisation specialised in the area of women’s development, domestic/ family violence intervention, prevention and awareness. They provide culturally competent support services for women, children and families of Asian, African and Middle Eastern origin.

Shakti New Zealand 

Labour Inspectorate - migrant exploitation

Labour inspectors work with employers and employees to make sure that employment laws are applied properly in workplaces. 

If you think that you have not been treated fairly at work, you can contact Ministry of Business, Innovation and Employment (MBIE) Labour inspectors on 0800 20 90 20.

Labour inspectors | MBIE 

Civil Defence Emergency information

Important information from Greymouth Civil Defence about what to do in an emergency.

The New Zealand Government created the Get Ready website with information about what to do in many types emergencies.

West Coast Civil Defence | West Coast Civil Defence Emergency Managment Group

Get Ready


The West Coast regional council's transport page has an overview and links to the key transport strategies. 

Transport Home | West Coast regional council

Public transport

There just aren't enough people to sustain a local bus service on the West coast. However there is a taxi service in Greymouth - phone 03 768 7078.


There is a walking and cycling strategy available from the West Coast regional council. However for practical information on cycling opportunities on the west coast, google 'Cycling West Coast' to locate current cycle trail promoters and enthusiasts.


There are some time restricted car parking spaces in central Greymouth, Westport and Hokitika, however in general parking within walking distance of your destination is not a concern.

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