Access help and support
Immigration New Zealand has information services for new migrants to help them settle and work in New Zealand.
IconLook online
This website is your first step. It is full of useful tips and information about how things work in New Zealand.
Some useful starting points:
Also check your region's Information & advice pages for details on local information services and Newcomers' Networks.
To keep connected and stay up to date with news and events, visit our New to New Zealand Facebook page .
IconPhone us
The Immigration New Zealand Contact Centre can give you helpful information in answer to your questions about visa applications and processes.
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From a New Zealand landline, freephone:
0508 558 855
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From overseas or a mobile phone:
+64 9 914 4100
IconEmail us
You can email us your questions about living and working in New Zealand.
Life in New Zealand enquiries
newmigrantinfo@mbie.govt.nzIconVisit a Citizens Advice Bureau
If you want to talk to someone face to face to get settlement information or to find out about settlement services in your local community, the Citizens Advice Bureau (CAB) has a walk-in settlement information service in 30 locations throughout the country. CABs also offer workshops and seminars for recent migrants.
Northland
- Citizens Advice Bureau Whangarei
69 Bank Street, Whangarei 0140
- Monday – Friday 9am - 4.30pm
- Note that this address has temporarily changed - check details in the link below:
CAB Whangarei access change
Auckland
- Citizens Advice Bureau New Lynn
New Lynn Library Building, 3 Memorial Drive, Auckland 0600
- Monday – Friday 9am - 4.30pm
- Saturday 10am - 1pm
- Citizens Advice Bureau Northcote
Northcote Library Building, 5 Ernie Mays St, Northcote, Auckland 0626
- Monday - Friday 9:15am - 3.30pm
- Citizens Advice Bureau Eden Albert
82 St Lukes Road (adjoining Public Library), Auckland 1025
- Monday – Friday 9am - 4pm
- Citizens Advice Bureau Manurewa
Library Complex, 7J Hill Road, Manurewa, Auckland 2102
- Monday – Friday 9am - 4pm
- Saturday 9am - 11am
- Citizens Advice Bureau Auckland Central
1st floor, Auckland Central City Library, 44-46 Lorne St, Auckland 1010
- Monday 11am - 3pm
- Tues – Thurs 9.30am - 4.30pm
- Friday 11am - 3pm
- Saturday (JP only) 10am - 12pm
- Citizens Advice Bureau Pakuranga - East Manukau
Library Building, Aylesbury Street, Pakuranga, Auckland 2140
- Monday – Friday 9am - 4.30pm
- Saturday 9.30am - 11.30am
- Citizens Advice Bureau Mangere
Shop 17, Orly Avenue, Mangere Town Centre, Mangere, Auckland 2022
- Monday – Friday 9am - 4pm
- Citizens Advice Bureau Browns Bay
2 Glen Road, Browns Bay, North Shore 0630
- Monday – Friday 9am - 4.30pm
- Citizens Advice Bureau Onehunga
Community Centre and Library Building, 81 Church Street, Onehunga, Auckland 1061
- Monday - Friday 9:30am - 4pm
- Wednesdays open until 7pm
- Saturday 10am - 12pm
Waikato
- Citizens Advice Bureau Hamilton
55 Victoria Street, Hamilton 3204
- Monday - Friday 8.45am - 5pm
Bay of Plenty
- Citizens Advice Bureau Tauranga
38 Hamilton Street, Tauranga 3110
- Monday – Friday 9am - 5pm
- Citizens Advice Bureau Rotorua
1143 Eruera Street, Rotorua 3010- Monday – Friday 9am - 5pm
Hawkes Bay
- Citizens Advice Bureau Napier
126 Hastings Street, Napier 4110
- Monday – Friday 9am - 4pm
- Saturday 9am - 11 am; Free legal advice 9:30am - 10:30am
Gisborne
- Citizens Advice Bureau Gisborne
124A Bright Street, Gisborne 4010
- Monday – Friday 9am - 4pm
Taranaki
- Citizens Advice Bureau New Plymouth
Community House, 32 Leach Street, New Plymouth
- Monday – Friday 9.30am - 3.30pm
Whanganui / Manawatu
- Palmerston North Citizens Advice Bureau
Community House, 77 King Street, Palmerston North 4410
- Monday – Friday 9am - 4.30pm
Wellington
- Citizens Advice Bureau Lower Hutt
Apex House, Ground Floor, Corner Queens Drive and Laings Road, Lower Hutt 5010
- Monday - Friday 9am - 5pm
- Citizens Advice Bureau Upper Hutt
2 Sinclair Street, Upper Hutt 5018
- Monday - Friday 9am - 4.30pm
- Citizens Advice Bureau Porirua
2nd Floor, Pember House, 16 Hagley Street, Porirua
- Monday - Friday 9.30am - 3.30pm
- Citizens Advice Bureau Kapiti
1st Floor Coastlands Shoppingtown, Paraparaumu 5032
- Monday – Friday 9am - 4pm
- Citizens Advice Bureau Central Wellington
James Smith Building, Corner Manners Street and Cuba Street, Wellington 6011
- Monday 9.30am - 5.15pm
- Tuesday - Thursday 9.30am - 6.30pm
- Friday 9.30am - 3.30pm
- Saturday 11am - 1pm
Nelson / Tasman
- Citizens Advice Bureau Nelson-Tasman
9 Paru Paru Road, Nelson 7010
- Mon – Fri 9am - 4.30pm
Marlborough
- Citizens Advice Bureau Marlborough
Marlborough Community Centre, 25 Alfred Street, Blenheim 7201
- Monday – Friday 9.30am - 4pm
Canterbury
- Citizens Advice Bureau Canterbury
Trevor Inch Memorial Library, 141 Percival Street, Rangiora 7400
- Monday – Friday 9am - 4.30pm
- Citizens Advice Bureau Christchurch City Ara (formerly CPIT), 15 Williams Street (Cnr Ferry Road and Williams Street), Central Christchurch 8011
- Monday 9.am - 12pm
- Tuesday - Thursday 9am - 3pm
- Citizens Advice Bureau Christchurch West
Hornby Community Care Centre, 8 Goulding Avenue, Hornby, Christchurch 8042
- Monday – Friday 9am - 5pm
West Coast
- Citizens Advice Bureau West Coast
Clocktower Building, 113 Palmerston Street, Westport 7825
- Monday, Wednesday, Thursday, and Friday 10am - 1pm
- Tuesday 10am - 3pm
Otago
- Citizens Advice Bureau Dunedin
Ground floor, 155 Princes St, Dunedin 9016
- Monday – Friday 8.45am - 5.30pm
- Saturday 9.30am - 12pm
- Wednesday 11.30am - 1.30pm (at Mosgiel Library)
- Citizens Advice Bureau Queenstown
44 Stanley Street, Queenstown 9300
- Monday - Friday 9.30am - 4.30pm
Southland
- Citizens Advice Bureau Invercargill
36 Don Street, Invercargill 9810
- Monday – Friday 9am – 5pm
- Saturday 10am – 12pm